Frequently Asked Questions
Answers for coaches, parents, and athletes. If you do not see your question, email us and we will help.
Respondents stay anonymous. Coaches see grouped summaries once enough people respond.
Find your answer
Questions are grouped by topic. Open any item to see the full answer.
Privacy and anonymity
How we protect families and keep feedback useful for coaches.
Is this really anonymous?Privacy
Yes. Respondents do not create an account and we do not ask for names or emails. Coaches only see grouped results and AI summaries once enough people respond.
Tip: Keep feedback focused on patterns and experiences rather than individuals.
What is threshold protection?Privacy
Threshold protection prevents early results from being visible when only a few people have responded. A check-in unlocks only after it reaches a minimum number of responses.
This helps protect anonymity while still giving coaches insight they can act on.
Does the coach see individual responses?Privacy
No. Coaches see aggregate rating averages and an AI-generated summary that describes themes. The goal is honest feedback without turning it into personal callouts.
We instruct the AI to avoid quoting any single response verbatim and to focus on actionable themes.
What data do you store about respondents?Privacy
We store your answers and a privacy-safe hash that helps prevent duplicate submissions. We do not require logins for respondents and we do not ask for names or emails.
The duplicate check uses a salted hash of a device fingerprint. It is not meant to identify a person.
For parents and athletes
What to expect when you open a check-in link.
Do I need an account to respond?Responding
No. If you have the link, you can respond on any phone or computer. It usually takes about a minute.
Can I respond more than once?Responding
Generally no. We try to prevent duplicates so results reflect the team, not one person submitting multiple times.
If you think your submission did not go through, refresh and try again. If it says you already submitted, it likely saved.
Can a parent share the link with the team?Sharing
Yes. Anyone with the link can share it. Coaches typically share it in team chats or email, but a parent can also share it with the group.
The check-in only unlocks for the coach once enough people respond, which helps protect anonymity.
How should I write helpful feedback?Quality
- Describe the experience and the impact, not the person.
- Be specific about what was confusing or what worked well.
- Suggest one improvement you would like to see next.
- Keep it respectful. The goal is better communication.
For coaches
How check-ins work and what you see in results.
What do I see once results unlock?Results
You will see rating averages (when your template includes rating questions) and an AI summary with key insights plus a recommended next step.
The summary is designed to surface themes you can act on quickly, not to spotlight individuals.
When should I run a check-in?Best practices
- After the first few weeks of a season.
- Mid-season, especially if expectations or roles changed.
- After a tournament stretch.
- Before the end of season, to plan improvements.
Can I close a check-in early?Lifecycle
Yes. You can close a check-in at any time. If enough responses have been collected, we attempt a final summary refresh so your results are ready.
Can I reuse the same template each time?Templates
Absolutely. Repeating the same check-in over time helps you see trends and whether changes improved the team experience.
Product and safety
Security, reliability, and common questions.
Do you use AI to summarize feedback?AI
Yes. Once results unlock, we generate grouped insights and a recommended next step. The AI is instructed to stay neutral, avoid quoting any single response verbatim, and avoid identity assumptions.
AI summaries are a convenience layer on top of your aggregated results.
What if someone submits inappropriate content?Safety
Treat results as feedback signals, not verified facts. If anything appears unsafe or abusive, follow your organization’s normal escalation process.
How can I contact support?Support
Email us at support@huddlepulse.app.